OUR POLICIES
Return & Refund Policy
Your peace of mind comes first. Shop confidently with Zayvune.com, knowing we’re always here when you need us.
Shop with Confidence
Your Satisfaction Matters Shop with peace of mind knowing we’re here to support you.
Easy Return
Simple Return Process A clear and simple process designed to make returns easier.
Quick Support
We’re Here to Help Our support team is ready to assist you when you need us.
Customer First
Your Trust, Our Priority We value your trust and always aim to provide a smooth shopping experience.
Return Eligibility
To be eligible for a return, please make sure your order meets the following conditions:01 — Unused & UnwornThe product must be unused, unworn, and in its original condition.02 — Original Tags & PackagingAll original tags, labels, and packaging should remain attached and intact.03 — No Damage or AlterationThe product must not have any stains, damage, alterations, washing, or signs of use.04 — Report Within 3 DaysFor wrong, damaged, defective, or incorrect products, please contact us immediately and inform us within 3 days of receiving your order.05 — Return Approval RequiredPlease contact Zayvune.com Support and receive confirmation before sending any product back. Returns sent without prior approval may not be accepted.
Non-Returnable Items
The following items are generally not eligible for return:Used, worn, washed, or altered products Products without original tags or packaging Customized or personalized products Undergarments and intimate items Opened beauty or personal-care products Certain accessories Gift cards or e-vouchers Products damaged after delivery due to customer useIf you are unsure whether an item is eligible for return, please contact our support team before sending it back.
How to Initiate a Return
Step 01 — Contact UsContact Zayvune.com Support with your Order ID and explain the reason for your return.Step 02 — Share Photos or VideosFor wrong, damaged, defective, or incorrect products, please send clear photos or a short video showing the issue.Step 03 — Get ApprovalOur team will review your request and confirm whether your return is eligible.Step 04 — Return the ProductOnce your return is approved, we will provide you with the necessary return instructions.Step 05 — Refund or ReplacementAfter receiving and inspecting the returned product, we will process the applicable refund or replacement.
Wrong, Damaged or Defective Product
If you receive a product that is wrong, damaged, defective, or different from what you ordered, please contact us immediately.You must report the issue within 3 days of receiving your order.Please provide:Order ID Clear photos of the product Photo of the package/shipping label Short video, if necessary Brief description of the issueAfter reviewing the case, we will provide an appropriate solution, which may include a replacement or refund.
Return & Refund Processing Time
Once your returned product reaches us, our team will inspect the item and confirm its eligibility.After approval, the refund or replacement process will generally be completed within 3–7 business days, depending on the payment method, product availability, and applicable processing requirements.Please note that the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Return Delivery Charges
If the return is caused by a wrong, damaged, defective, or incorrect product sent by Zayvune.com, we will review the case and provide the appropriate return delivery solution.For returns caused by personal preference, change of mind, or other customer-related reasons, return delivery charges may be the customer's responsibility.
Shop Worry-Free. We’ve Got You Covered.
Your peace of mind matters to us. Shop confidently with Zayvune, knowing that we’re here to support you whenever you need us.
